When you sync records to QuickBooks Online, the corresponding record in Teachworks is updated with the ID number for that record in your QuickBooks account, as well as a timestamp for the last time the record was synced.
If you've synced your records, but for some reason you need to be able to re-sync all of the records, you can use the "Reset Synced Records" feature in the QuickBooks add-on. Possible reasons for resetting your synced records include:
- You were just testing the add-on and have since deleted the synced records from QuickBooks
- You are connecting to a new QuickBooks account and you want to sync records to that account
- You created errors by deleting records in QuickBooks instead of in Teachworks, and now you want to re-sync the records from Teachworks.
Follow these steps to reset your synced records:
- Click on "Account & Settings" and then click on "Integrations & Add-Ons".
- Under the QuickBooks Online Add-on, click the "Sync" link.
- In the sidebar, click the "Reset Synced Records" link.
- Read the details on the next page and confirm that you want to reset the synced records.
- Click the "Reset Synced Records" button.
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