Closing Your Account

In order to unsubscribe and close your Teachworks account, you'll need to complete these steps:

1. Log into your administrator account.
2. Click on "Account & Settings" and then click on "Subscription".
3. In the sidebar on the right-hand side, click on the "Delete Account" link.
4. Follow the prompts to complete the process.

Downloading Records

You should download your records before you close your account so that you have records of your data in case you need to refer to them in the future.  You can download Excel files of your records by using the "Download" links that appear in the sidebar of pages that display lists of records.

Master Accounts Note:

If you've set up a Master Account to manage company accounts, you will need to first log into your Master Account and from there switch to the company account to close your account. Here are the exact steps that you'll need to follow:

1. Login to your Master Account.  If you're not sure where to access your Master Account, login to your branch account and click on "Account & Settings" and then click on "Account Settings". The URL for your Master Account is listed in the sidebar on this page.
   
   
2. Locate the relevant branch from the "Branch Accounts" list.
   
   
3. Click the "Switch" icon to switch to the relevant branch you'd like to close.
   
   
4. Click on "Account & Settings" and then click on "Subscription".
5. Click the "Delete Account" link on the sidebar on the right-hand side.
   
   
6. Follow the prompts and delete your branch account.