Verifying Email Addresses For Sending

Teachworks works with the email delivery service Postmark for sending transactional emails (account confirmations, invoices, payment receipts, reminders, etc.). Postmark specializes in fast delivery and avoiding the spam folder.  You can complete the verification step below so that your transactional emails are sent through Postmark to ensure effective delivery of these emails.

Only private email addresses can be verified, so if you’re using a free email service, such as Gmail, Hotmail, Yahoo etc. you will not be able to verify your email address for sending emails. We strongly recommend that you set up an email address on your own website domain so that you can verify your email address and improve deliverability.

Step 1 - Verify Your Email Address

1. Click on "Account & Settings" and then click on Account Settings.
2. Under the "Company Information" section, you'll see a blue text box indicating that the email address has not been verified under the "Email" field.
   
   
3. Click the "View Details" and then select the "Verify an Email Address" option in the popup.
   
   
4. Add the relevant email address in the "Email Address" field and click "Verify".
5. An email will be sent to the email address entered and you will be prompted to confirm the Sender Signature.

Viewing Verified Email Addresses:

To quickly check all verified email addresses for your Teachworks account, go to your account settings page and click the “View Details” link under the Email field. Select the “View Verified Email Addresses” option. On this page, you can easily manage email addresses.

After you’ve verified an email address, you can check that it has been verified by clicking the “Check Status” button at the top of the Verified Email Addresses page. If the email has been verified successfully, the status column will be updated from "Pending" to "Verified".



For emails that are still pending, you can resend the confirmation email by clicking the “Resend Confirmation” button that appears in the row of the email address.  

Note about Notification Emails: If you've entered a "Notification Email" address under the "Notification Settings" section, then you should verify that email address as well.

Note about Master Accounts: If you're using the same email address in multiple branches, you will need to submit the email address for verification for each branch separately. Email addresses can only be verified once, so as soon as you've submitted the email address it will be marked as verified immediately. 

Step 2 - Add DKIM to Your DNS Records

Once you have verified your email address, you can further enhance the deliverability of your emails by adding a DKIM record to your DNS settings.  This article has instructions on how to complete complete this: Add DKIM to DNS Records