If you've created a package invoice, and the customer has already paid for the invoice, but you want to credit some of the hours purchased you should follow these steps:
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Go to the Billing tab and click the "Issue Credit Note" option.
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Enter the customer settings.
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Select the student or the family that is purchasing the package.
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In the invoice items section, select the "Credit Package" option and click "Go".
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Select the service type for the package, enter a description, enter the number of hours, the price per hour and a discount if necessary.
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Set any other invoice settings as needed.
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Click the Approve button to generate the invoice. The invoice must be "Approved" in order for the package hours to be deducted from the student's account.
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