There are three different lesson reminder templates for students, families and teachers. You can read about how to customize your template here: Customizing Notification Templates.
You can also adjust how far in advance to send out reminders ranging from 6 hours to 5 days. Follow these steps to change the notification lead time:
Go to the Account & Settings tab and click on Account Settings
Scroll down to the Notification Settings section and change the "Lesson Reminder Lead Time in Hours" value
Save your changes
Enabling Reminders for Recipients
To enable lesson reminders for a student, family or employee, follow these steps:
Go to the user's profile.
Scroll down to the Notifications section and check the box for "Lesson Reminders".
Save the form.
Lesson reminders are queued and sent at the beginning of each hour so any lessons that have a starting time in the same hour are sent together at the beginning of the hour.
For example, if your lead time for reminders is 24 hours then lessons begining at 4:10pm, 4:30pm and 4:50pm will all be queued and sent the day before at 4pm. Therefore in order for lessons beginning after 4pm to have reminders sent, they must be added to the calendar before 4pm the day before.
- Lesson Reminders are only sent if the status of the lesson is set to "Scheduled." The Lesson Reminder Email won't be sent if the status of the lesson is "Attended," "Missed," or "Cancelled."
- Lesson Reminders are only sent to Students/Families whose status is set to "Active" or "Prospective"