Lesson Reminders

Lesson Reminders are automatic email notifications that are sent to the student, family and teacher about their upcoming lessons.

Settings

You can adjust how far in advance you'd like to send out lesson reminders ranging from 6 hours to 5 days.  You can follow the steps below if you'd like to change the notification's "Lead Time":

1. Click on "Account & Settings" and then click on "Account Settings".
2. Scroll down to the "Notification Settings" section.
3. Set the "Lesson Reminder Lead Time in Hours" setting to the value you would like to use.
4. Submit the form to save your changes.

Enabling Lesson Reminders

You'll need to follow the steps below in order to enable lesson reminders for a student, family or teacher:

Student

1. Click on "Students" and then click on "Students".
2. Click on the "Edit" button next to the student's name you'd like to enable the reminders for.
3. Scroll down to the "Lesson Notifications" section and check the box for "Lesson Reminders".
4. Submit the form to save your changes

Family

1. Click on "Students" and then click on "Families".
2. Click on the "Edit" button next to the family's name you'd like to enable the reminders for.
3. Scroll down to the "Lesson Notifications" section and check the box for "Lesson Reminders".
4. Submit the form to save your changes.

Teacher

1. Click on "Employees" and then click on "Employee List".
2. Click on the "Edit" button next to the teacher's name you'd like to enable the reminders for.
3. Scroll down to the "Lesson Notifications" section and check the box for "Lesson Reminders".
4. Submit the form to save your changes.

Lesson Reminder Cutoff

Lesson reminders are queued and sent at the beginning of each hour, so any lessons that have a starting time within the same hour are sent together at the beginning of the hour.

For example, if you've set the "Lead Time" for reminders to 24 hours, any lessons beginning at 4:10pm, 4:30pm and 4:50pm will all be queued and sent the day prior at 4pm.  

Therefore, in order for lessons beginning after 4pm to have reminders sent, they must be scheduled on the calendar before 4pm the day prior.

Lesson Reminder Emails

• Student/Family Lesson Reminders - A lesson reminder email will be sent to students and families for each upcoming lesson that a student has.  If a student has 3 lessons in a single day, they will receive 3 separate lesson reminders for each individual lesson.
• Teacher Lesson Reminders - Teachers will be sent a single lesson reminder 24 hours prior to their first upcoming lesson of the day (assuming the "Lead Time" is set to 24 hours).  This lesson reminder will contain all of their lessons for the day.  If any lessons are added or any lessons in the lesson reminder are edited, a new lesson reminder email will be sent containing the new lessons or changes. 

Customizing Lesson Reminder Email Templates

There are three different lesson reminder templates that you can customize for students, families and teachers.  You can read about how to customize your template here: Customizing Notification Templates. 

Notes

• Lesson Reminders are only sent if the status of the lesson is set to "Scheduled." The Lesson Reminder Email won't be sent if the status of the lesson is "Attended," "Missed," or "Cancelled."
• Lesson Reminders are only sent to Students/Families whose status is set to "Active" or "Prospective"